batshop.com offers its customers 30 days to test the products
The right of withdrawal of a customer on an order without giving a reason remains possible (withdrawing from the sales contract) as long as the period of 30 daysafter the day or yourself, or a third party other than the carrier and designated by you, takes possession of the goods.
To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of a declaration without any ambiguity ,by post to the address:
575 avenue de la Coueste
13400 Aubagne France
or by Email at info @batshop.com
The consumer can use this form, print it out, fill it out and then send it back to us.
You must return the item to us at your expense directly in its original condition and packaging so that you can be reimbursed before the expiration of the 30-day periodand after verification of the product.
Effects of withdrawal:
In the event of your withdrawal from this contract, batshop.com will refund the amount of your order, with the exception of return costs, without undue delayand, in any event, no later than 14 days from the day our customer service receives your decision of withdrawal relating to yourcontract. We will refund using the same payment method made when you ordered.
The costs of packaging and return are the responsibility of the customer
In the event of a package sent with or without a tracking number, the loss of it remains the sole responsibility of the sender.It will be up to the sender to process the reimbursement of the package with the carrier concerned.Under no circumstancesbatshop.com will not be responsible for the loss of the package.Thus, for France, shipping costs are free, there will be no reimbursement of shipping costs for an order at the"free shipping" rate. In addition, there will be no reimbursement of Colissimo, Tnt, Chronopost express shipping costs, the standard delivery method being offered.For countries in the Euro zone, express shipping costs will be reimbursed on the basis of an economic standard rate. The customer has 14 days from receipt of the order to reclaim it.
The order must be returned within 14 days after the reclaim.
Any package must be paid by the customer and returned in its original packaging and in perfect condition. The package is under the responsibility of the customer during the return. Once these conditions are met, we will refund the products in a maximum delay of 14 days. If you want to exchange the item, you must send us a check for the additional shipping cost